I had an auto emergency across the street from this business, so I was in no position to shop around. I live in Bend, so it was a very inconvenient time and place to break down. Everyone at Action Automotive went above and beyond to get my vehicle back on the road ASAP. Some parts needed to be ordered, so it was an overnight procedure. They kept me informed every step of the way, and actually came in significantly under the estimate. If I lived in Eugen I would not hesitate to return for routine maintenance on my vehicle. If i had to break down in Eugene, I am fortunate it was close to Action Automotive.