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Eugene Auto Repair

Mon - Fri: 7:30 AM - 5:00 PM

5

O.M.G. This whole crew - Brian, Cheryl, Craig and Johnny - saved my a$$ this week. My car, which has 186,000 miles on it, had what everyone thought/hoped would be a broken fan. After a long stream of fixes this spring, I had decided I would fix anything up to $400 and if it was over that, it was time to break up with my car. Long story short, I think Brian was as disappointed as I was when he discovered that it was a waterpump, a timing belt, and the thermostat. When I decided to turn the car in, he connected me to someone he knew at the VW dealership. When circumstances forced me to go back to fixing the car, he tried to do it at minimal cost, and when that didn't work, you could no one at Action was happy about telling me that I was in fact going to be forced to replace the thermostat too. In between, Cheryl was picking me up and dropping me off at various locations where I was killing time. When I had to spend an extra night in town, she drove me around to show me good places to eat and hear music, and when I had to get a drink, the crew recommended a good place to do that too. When they stayed open late on Friday to finish the work on my car and get it back to me at 9 pm, I tried to bring them dinner or buy them beer, and the response was, "we can't - you've already had to spend too much to fix your car." And even after that, they showed me the broken part so I could understand how it worked.I had car guys I loved in the last place I lived, mostly because I didn't have to worry I was being cheated, which is hard to find, especially if you're female. I feel incredibly lucky that I found these guys because I felt the same way about them. If you have to be 'stranded' someplace with a breakdown, this is a fortunate place, because Action Automotive will treat you right.

Wow, thanks for such a wonderful review! I'm sorry you had the unexpected break down but I was happy we were able to take some of the sting out of it.

- Action Automotive
5

Amazing.....Loaned my truck to bro in law Dean to take to a family gathering in Oregon.Just outside Eugene the tranny starts malfunctioning. Found Action Automotiveon google. Craig (owner) answered the phone at 5:10pm on a Friday....I'm impressed already. He was more than happy to help us, and did. He lined us upwith AAA towing and Enterprise Rental co. Got the truck to his shop later Fridayevening. They worked on the truck Monday and had it ready to go first thing Tuesday.Gave me detailed info on the truck issues and solved them. Super friendly helpfuland didn't rip me off. Highly recommend this awesome business...Thanks Craig

No one wants a problem like this when traveling and I and my crew were determined to minimize your brother's inconvenience as much as possible. Hopefully the rest of his trip was perfect for him.

- Action Automotive
5

My car went into the shop having some issues and they didn't even charge me to look at it. It was leaking oil and in need of some serious TLC. Brian called me only after a few hours and said there was 1200 dollars worth of work that needed to be done. I agreed to the repair and when I arrived the following day to pick my vehicle up the bill was only 850.00. This is a shop I can trust and will be back in the future!

5

Honest and efficient. Knowledgable, efficient and explain work before doing service.

5

Great Service. Great service. Trustworthy. Great communication.

5

Quality Care. They are experienced, friendly, and professional. It was a hassle free repair job, a real plus in the car service world.

5

Great communication. Service is very good and they pay attention to your vehicle and guide you through the details.

5

Friendly, helpful and professional. Very satisfied with the work that was done and very friendly staff.

5

Fast, efficient, friendly. Very friendly and personable. I felt like the employees listened to my concerns and actually cared about fixing my car. Service was pretty quick. There was a minor issue at pick-up time, but it was instantly rectified. An employee even offered his cell number on a holiday weekend, in case I had any troubles. Thankfully, I did not have to use it. Price felt a little high, but I justified it with their impressive 24 month/24,000 mile national warranty - on parts AND labor! Hopefully never have to use it, but it leaves me more confident and reassured. Planning to rate online in a few months, once I have put some miles on the repairs. Thanks AA team!

5

Great customer service.

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