Dear Friends & Neighbors,
Thank you for visiting our Action Automotive website! We are truly thankful that you clicked on this letter to learn more about us. As our friends and neighbors will tell you, we're all about expert auto repair and lasting relationships and we would like to build a trusting relationship with you.
Who We Are
My name is Craig Matthew, owner of Action Automotive. My employees and I are a skillful team of friendly people pleasers who also enjoy repairing vehicles. Long before any of us chose auto repair as a profession, we discovered at an early age how rewarding it was to help people and to use our skills to serve our family, friends, and neighbors. It was only later in life that any of us chose to turn our repair skills into a profession. The result is a group of highly skilled individuals who repair vehicles not just to make a buck, but for the sense of joy and self worth that comes from attending to the needs and happiness of our customers. Sure we get paid monetarily for our services, but that has never been the motivation for what we do. Seeing a friend or neighbors face change from a look of worry and despair into one of thankfulness and relief has always been the greatest reward. I have worked long and hard to put together a team of skilled professionals who always put the customer first, and who work as a team to please each and every one of you our valued customers. As people pleasers and automotive experts, we've built a combined community of similar values and lasting friendships. That's who we are!
Above and Beyond
When you think of Action Automotive, we want you to think of professional auto care, integrity, accountability, friendship, more than just your automobile mechanics, but rather trusted experts ready and willing to help, whatever the repair or maintenance need.
When I say we like to help, I'm not just talking 9 to 5, five days a week auto repair. We go above and beyond what we advertise. Broke down on the highway in the middle of the night? We'll make sure you get help! Can't pick your vehicle up until way past closing hours? We'll make sure we can accommodate your schedule. Have an emergency? We like to fix things and we're willing to help in any way we can.
We back up our work with a 24 month/24k mile warranty - and this warranty is honored nationwide! If you breakdown anywhere in the U.S. because of a service we performed, we will be there to make it right. Of course since we don't want our friend's vehicles breaking down, we always do everything possible to insure the job is done right the first time by using only quality parts and quality labor.
Community of Relationships
Action Automotive has been in Eugene since 1972. We'e grown up with most of our customers, and they mean a lot to us. We've seen many of them graduate from school, go off to college, get married, and raise their families. We would like to get to know you too.
Whether you've lived in the Eugene/Springfield area for many years, or you are new to our community, we hope you will give us a chance to show you that we are not just an auto repair shop. We are an integral part of this community, living, working and serving. To us - it's all about relationships.
I hope you will call, or come by and visit us soon - I look forward to meeting you all!
Craig A. Matthew